Return Policy

Because we have such faith in the quality and class of our products, and want you, the customer, to feel secure in your purchase, we offer a 90 day money back guarantee on all purchases, beginning on the date of purchase. Any unopened product may be returned within this 90 day period.

It is mandatory for all customers wishing to return Cloud Nine Lifestyle products to first receive a return authorization and the proper documentation to accompany the returned product. This can be obtained by completing our return form.

The criteria for products which meet our return policy standards are as follows:
1. You must make your return within 90 days of making the purchase
2. Items which have been opened, used or damaged in any way will not be refunded
3. Shipping and handling costs are nonrefundable
4. There is a $10 restocking fee for each unopened item.

As previously stated, it is necessary to first make a refund request by filling out our return authorization form. Upon completion of this form, if you meet the proper criteria, documentation will be sent to you containing a return number. You then must return the product to us along with this documentation and the original packing slip to receive your refund. You are responsible for the return of your product, both in terms of shipping costs and shipping method. Once we can verify receiving the returned product a refund will be issued by the same method the original payment was made. Cloud Nine Lifestyle LLC reserves the right to deny any returns or refund requests which do not meet our criteria.

Instructions for submitting a request for RMA

PLEASE NOTE: Return policy does not apply to trial offers!

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